Data deletion instructions

Effective date and version: 2026-08-10

These instructions explain how to disconnect a Facebook, Instagram, TikTok, or LinkedIn account from Recallora and how to request deletion of data held by Recallora. Deleting a connection in Recallora does not delete the social-media account or posts already published on that platform.

Disconnect a social account

1. Sign in to Recallora.
2. Open Channels and select the connected platform.
3. Choose Disconnect and confirm.

Disconnecting prevents new Recallora requests for that connection and removes the stored authorization reference from Recallora's active token vault. You can also revoke Recallora from the connected platform's app or business-integration settings.

Request deletion of your Recallora data

1. Sign in and open Settings.
2. In the deletion section, create a workspace data-deletion request and confirm the request.
3. If you cannot sign in, email support@recallora.com from the address registered to your Recallora account. Include only your account email and the social platform concerned.

Never send a password, access token, card number, identity number, or social-media login credential by email.

What happens next

The request is recorded and becomes eligible for manual review after the displayed seven-day safety period. Recallora verifies identity, request scope, active billing or dispute obligations, and mandatory legal retention before deletion. Eligible workspace content, connected-account identifiers, authorization references, and operational records are then deleted or irreversibly anonymised. Records that must be retained for tax, accounting, fraud-prevention, dispute, or other legal duties are minimised and kept only for the required period.

We send status and completion information to the verified account address. For questions, contact support@recallora.com.